Refund and Returns Policy

 We do not accept returns of custom or standard items unless repairs are expressly covered by Texas Lightsmith’s warranty. Once placed, orders may not be canceled in part or entirety.

Any design, detail, quantity, or other change subsequent to the placement of an order must be accompanied by a completed change order form including signatures of both the client (or authorized representative thereof) and Texas Lightsmith.

Our products are specialty-manufactured goods guaranteed for parts and workmanship for a period of one year subsequent to completion. Please inspect all products upon receipt. Keep in mind that these are hand made products and some small inconsistencies are normal and to be expected. Any complaint or claim of non-conformity made more than 30 days after receipt of the good(s) shall not be covered by our warranty. If a claim or complaint is made within 30 days of receipt, shipping, handling, or storage issues may be considered as we assess the claim. Damage caused due to mishandling, improper installation, and shipping is not covered by our warranty. Patinas (finishes) are not covered by our warranty. Some variation from samples is normal for patinas, glass, and mica. If we determine that we have shipped you items inconsistent with the contract or the specifications that we have agreed on as specified in the order paperwork, we will correct the problem by replacement, repair, or refund, as we deem appropriate, and we will pay the freight. We will not pay for a new crate so it is important that you not destroy your crate (or other packaging) until you are satisfied with your order. We recommend that you make every effort to report any warranty claim before installation to avoid the cost of un-installing the item. If the item is installed, we will not pay for un-installing or removing the item, and such cost shall not be covered by warranty. If we deem your claim valid by phone or email, we will determine how we will resolve it, either by local service, shipment back to us, or replacement. If we cannot determine definite validity of your claim over the phone, we will require that you ship the item back to us (ground shipping only; we will not cover costs associated with expedited shipping) for warranty determination at your expense. If we determine upon examination that your claim is valid, we will compensate you for the shipping. If we determine your claim is not valid, we shall not be liable for or pay for the freight in either direction. If the claim is invalid, you will be charged a service fee for checking your item plus a handling fee for the re-crating of your item.