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Texas Lightsmith: Terms
Standard Work Agreement: All sales are final. Each order should be accompanied by an Order Confirmation Sheet and
an Order Detail Sheet (provided by Texas Lightsmith®) for each item in the order. The Order Confirmation Sheet must
be signed by the purchaser. Please ensure that all details and drawings attached to this order convey the correct
information. Any information outside this form (e.g. purchase orders, shop drawings, previous quotes, or other notes)
must be referenced in the order summary portion of the front page. Any details not included will be subject to the
technical and artistic discretion of Texas Lightsmith®.
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Deposits / Payment: A 50% deposit is required with the placement of an order before work can begin. Payment is due in
full upon completion of an order. Deposits are non-refundable. Invoices are due and payable in Travis County, Texas
which has venue for this agreement. In the event of nonpayment, the signer will be responsible for any outstanding
balance and a 6% per annum service charge will be applied beginning 30 days from issuance of invoice.
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Shop drawings are a standard part of custom orders and should be signed and returned to Texas Lightsmith® as soon as
possible. Drawings are typically done as part of an order, but can be commissioned separately prior to placement of
order. Copyrights are retained by the designer and we agree not to reproduce them without the express permission of
the designer. Designs by Texas Lightsmith® may be reproduced exclusively by Texas Lightsmith®.
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Shipping / Handling charges are part of the total balance due and include packing materials, insurance for all items
shipped, and boxing (if necessary). This charge includes crating or palletizing (if necessary). Shipping and handling
charges are quoted per job. Should damage occur during shipping, please contact our office immediately and save all
packaging for inspection by a representative of the shipping company. We will repair or replace the damaged item(s) as
soon as possible subsequent to filing damage claim. Standard shipping is via UPS ground or Central Freight Lines, FOB
Texas Lightsmith®. Completion dates are non-binding estimates only and may be subject to change. Typical lead time is
4 – 6 weeks from receipt of deposit (estimated lead times are referenced on this form).
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Returns: We do not accept returns of custom or standard fixtures other than repairs that fall within the limits of our
warranty. Orders that have been placed may not be canceled in part or entirety.
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Change orders: Any design, detail, quantity, or other change subsequent to the placement of an order must be accompanied by a
completed change order form including signatures of both the client (or authorized representative thereof) and Texas Lightsmith®.
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Limited Warranty: Our products are guaranteed for parts and workmanship for a period of one year subsequent to completion. Damage
caused due to mishandling or improper installation is not covered by our warranty. Patinas (finishes) are not covered by our
warranty. Some variation from samples is normal for patinas, glass, and mica. If we determine that we have shipped you items
inconsistent with the contract or the specifications that we have agreed on as specified in the order paperwork, we will correct
the problem by replacement, repair, or refund, as we deem appropriate, and we will pay the freight. We will not pay for a new crate
so it is important that you not destroy your crate (or other packaging) until you are satisfied with your order. We recommend
that you make every effort to report any warranty claim before installation to avoid the cost of un-installing the item. If the
item is installed, we will honor any valid warranty claim, but will not pay or make allowance for un-installing or removing the item.
If we deem your claim valid by phone, we will determine how we will resolve it, either by local service, shipment back to us, or
replacement. If we cannot determine definite validity of your claim over the phone, we will require that you ship the item back to
us for warranty determination at your expense. If we determine upon examination that your claim is valid, we will compensate you for
the shipping. If we determine your claim is not valid, we will not pay the freight in either direction, and will charge a service fee
for checking your item plus a handling fee for the re-crating of your item.
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